Frequently Asked Questions
About The Camel Soap Factory
The Camel Soap Factory is a Dubai based manufacturer of natural skincare products handcrafted with locally sourced camel milk.
We may be the world’s largest manufacturer of natural soaps made with fresh camel milk, but we remain true to our roots. Ever mindful of our natural, handcrafted and sustainable origions, we continue to produce quality products in small batches to ensure that we deliver skincare products that are both skin and environment friendly.
Not only have we become the region’s premier choice for personal gifts, but more and more companies are recognizing our innovative products as a distinctive and uniquely local corporate gift.
Discover the bounty of an enthralling region, where old meets new. Each of our products draws inspiration from the rich tradition of Arabia – its alluring aromas, exotic flavours and mystical ingredients. When you take home The Camel Soap Factory natural skincare products, you’re taking home the memory of Arabia.
Our Office Hours
The Camel Soap Factory office hours are: Monday – Friday 8am – 5pm ( Gulf Time Zone ).
We’re closed on Saturdays and Sunday, and on official UAE holidays.
If we’re away from the phone lines, or already on the line with other business, we do ask that you leave a message and we’ll return your call as soon as we can. You can also send us email via our contact page.
We’re rarely closed, but do reserve the right to take a few days off occasionally. Online orders placed while we’re closed will be actioned on the first day that we re-open. Orders placed over the weekend will be dealt with first thing on Sunday.
About our Products
What products do you manufacture?
We offer a range of natural skincare products. To-date we have focused on body and facial soaps, lip balms and have recently introduced a fabulous Anti-Ageing Moisturiser made with camel milk and pure Omani Frankincense essential oil. We will be following this ‘face cream’ with a moisturising hand and body cream.
We will continue to innovate, and are always exploring ways that we can incorporate exciting regional ingredients into our product range.
What do you mean by “Natural”?
Are your skincare products vegan?
Do you harm Camels?
Do you test your skincare products on Animals?
About our Natural Soaps
What is handmade soap?
How do you make your soaps?
How do you make your soaps?
Why should I choose handmade soaps over commercial soaps?
What’s in your soaps?
Our company name may hint at one of our unique ingredients – Camel Milk, which we use for its skin loving properties.
It seems that Cleopatra was on to something with her daily ritual of bathing in camel milk. The extraordinary properties of camel milk have been known for centuries, but only recently has research supported its relevance to skin care.
Rich in Alpha-Hydroxy Acids, vitamins, anti-ageing and anti-inflammatory immune proteins; camel milk helps to nourish the skin naturally and complement the skin’s own natural immunity.
In addition to the fresh camel milk we use, we also use a range of natural oils and butters each carefully chosen for their particular skin friendly properties.
Some of our favourite soap making oils include:
- Olive Oil
- Castor Oil
- Cocoa Butter
- Shea Butter
Just as we choose our oils and butter for their abilities to nurture and protect your skin, so we choose our fragrant essential oils for their healing and protective properties too. We use pure essential oils, carefully selected and blended to care for your skin. Some of our all-time favourite essential oils are:
- Frankincense Essential Oil
- Lavender Essential Oil
- Lemongrass Essential Oil
- Sweet Orange Essential Oil
- Tea Tree Essential Oil
Does your soap contain Glycerin?
Do you use lye when making your soap?
Do you use lye when making your soap?
Are your soaps pH balanced?
Natural cold process soaps typically have a pH value of 8-9 which would not be considered as ‘pH Balanced’
You’ve probably seen a great deal about pH Balanced skin cleansing recently. Our skin naturally produces a thin layer of sebum and sweat – the acid mantel – that is slightly acidic (pH 4.5-5.5). The premise is that it important to maintain this slightly acidic pH for healthy skin function. Excessively alkaline / acidic cleansing can rob the skin of its natural oils and leave it feeling dry, irritated and prone to infection Research seems to support this and the use of – often very specific- synthetic detergents (syndets) over soaps is recommended.
Marketed as ‘gentle cleansers’ the ingredient lists of syndets tell a different story. Common ingredients include Sodium Lauryl Sulfate, Methylparaben, Propylparaben, Butylparaben and Sodium Hydroxide (Caustic Soda). Each of these ingredients have been shown to be skin irritants, and possibly toxic.
Here’s the rub: No research that we have read has compared synthetic detergents to natural cold process soaps, preferring to make the comparison between syndet and commercial soaps. One of the key differentiators between cold process soaps and commercial soaps is their glycerin content which has been clinically shown to help to repair the skin’s outer layer.
Is your soap anti-bacterial?
I like liquid soap, why should I use a bar soap?
Can I wash my hair with your soap?
Although not specifically formulated as a shampoo, many of our customers do use our soaps to wash their hair. We would recommend that you use one of the Castile soap bars if you choose to do so.
The thing about washing your hair with bar soap is that its effectiveness is down to a whole host of factors:
- your hair length
- your scalp type and sensitivity,
- the water quality and hardness,
- how you wash your hair, and
- what you’ve previously used to wash your hair
The most unintuitive part of washing your hair with soap (as opposed to the body) is that in hard water areas, it won’t necessarily entirely wash off the hair, as it does with the body.
Depending on what you’ve been washing your hair with before, you may need to go through a short adjustment period. Shampoos and conditioners with silicones and other plastics in them leave a coating on the hair that will need to be removed before natural shampoo (bar soap) will work.
We find that a hair rinse made with 2 tablespoons of natural vinegar or apple cider vinegar in 1 liter of water applied after your first soap bar wash can help your hair adjust to a new routine.
Why does my soap look different from the last time I ordered?
Where we stand on the use of Palm Oil
Our Soaps: Allergies & Sensitive Skins
I have sensitive skin, is handmade soap safe to use?
Yes! In fact, we would say that you should be using a natural handmade soap. All of our soaps are made with natural oils that we have selected for their skin loving properties. Most commercial soaps are detergent based, use petrochemical based oils, or include whitening and foaming agents which can cause skin reactions. Our natural soaps contain none of these additives,
We would advise some common-sense precautions: –
- If you are concerned about sensitivity, we recommend that you test the soap on a small area of your skin before you use it on your whole body,
- Use an unscented soap in preference to one which contains essential oils that you may react to,
- Try our super gentle Soap for Delicate Skins that is especially formulated to be extra mild.
If you are allergic to any of our ingredients or have an adverse reaction to any of our products, please immediately stop using the product.
Can I use your products if I have a milk allergy?
We always advise caution. It’s very unlikely that you will have a reaction to the milk in our products but we do recommend that you first try one of our unscented options on a patch of skin (such as your arm).
Milk allergies generally refer to the ingestion of cow’s milk and is closely linked to the high concentrations of β-lactoglobulin and β-casein, two powerful allergens in cow’s milk.Camel milk contains neither of these proteins and is often recommended as an alternate for those who do suffer from milk allergies.
What if I have other allergies?
Caring for your Natural Soap
How long does your soap stay fresh?
How long should my bar of soap last?
Well that depends on how often its used and how its cared for. If properly stored and drained between uses, you can typically expect a bar to last at least 3-4 weeks or longer.
To care for your soap and make it last longer:
- Place your soap on a soap dish that keeps it from standing in water,
- Avoid leaving soap in a direct spray of water as this will dissolve it much faster.
- Ideally, allow your soap to dry completely between use,
- Try using a wash-cloth, foaming bag or shower puff instead of rubbing soap directly on your skin.
What if I have other allergies?
Natural Soaps and Children
Are your soaps safe for children and babies?
Is your soap ‘Tearless’?
Natural Soaps and Face Cleansing
Can your soaps be used on the face?
How do your face soaps differ from your other soaps?
We formulate our Facial Collection soaps quite differently from our other soaps. Although they, like all of our soaps, use olive oil as a base, we add other butters and essential oils that target the special requirements of the delicate skin of the face.
Gentle enough for everyday use, we offer three face soaps that target three very different skin types
- Pure – Pure and Unscented, formulated to sensitive and irritation prone skins.
- Healing – Frankincense and Orange Blossom essential oils, help to repair and nourish aged and sun damaged skin
- Charcoal Detox – Activated Charcoal and Tea Tree essential oil gently cleanse and balance oily complexions