Frequently Asked Questions

The Camel Soap Factory office hours are: Monday – Friday 8am – 5pm ( Gulf Time Zone ).

We’re closed on Saturdays and Sunday, and on official UAE holidays.

If we’re away from the phone lines, or already on the line with other business, we do ask that you leave a message and we’ll return your call as soon as we can. You can also send us email via our contact page.

We’re rarely closed, but do reserve the right to take a few days off occasionally. Online orders placed while we’re closed will be actioned on the first day that we re-open. Orders placed over the weekend will be dealt with first thing on Sunday.

We recognise that there really aren’t any ‘Natural’ skincare products since these simply don’t exist in nature. When we say our skincare products are natural, it’s our way of saying that we take natural ingredients and blend them together to create nature derived products. Our products contain no petrochemical derivatives, no synthetic dyes and no synthetic preservatives.

No, our products would not be classed as vegan due to the camel milk we add to all of our products. Other than our fresh, pasteurised camel milk, we use only plant oils and butters.

Let be quite frank about this: We love camels! We use no part of the camel other than their and fresh, pasteurised whole milk. We source our camel milk from one of two camel milk dairies in the UAE and visit often. We’re happy to report that they are some of the most pampered camels around, and are very well treated.

No, we absolutely do not. All of our products are tested on very willing friends and family.

Our soaps are made the old-fashioned way: – with love and mindful attention to quality. We use no machines, instead we handcraft in small batches using the centuries old cold process method. We use no heat in making our soaps which ensures that none of the goodness and healing properties of our pure ingredients is destroyed. As with many good things in life, the cold process method is really quite simple. We mix our oils and camel milk together with a saponification agent which starts the process of turning these raw ingredients into our gorgeous camel milk soaps. The exact ratios of oils and camel milk is a bit of a secret – let’s just say that we do a lot of research and run many trials before we approve our products. As the raw ingredients start their journey to becoming a natural soap (a process known as saponification), we gently blend in the finest natural essential oils that give our soaps their fabulous fragrance and aromatherapy properties. Once the ingredients are blended, and while still in liquid form, the mixture is poured into large square moulds in which the liquid will settle and solidify. Once solidified, the soap is turned out and the blocks are hand cut to size and our logo stamped. At this stage the bars are moved into a climate controlled drying room in which they are left for four weeks to air dry and harden. Only once the bars are cured, and only if we’re completely satisfied with the quality of the batch, are they hand packed into our hallmark natural cotton bags.

Our soaps are made the old-fashioned way: – with love and mindful attention to quality. We use no machines, instead we handcraft in small batches using the centuries old cold process method. We use no heat in making our soaps which ensures that none of the goodness and healing properties of our pure ingredients is destroyed. As with many good things in life, the cold process method is really quite simple. We mix our oils and camel milk together with a saponification agent which starts the process of turning these raw ingredients into our gorgeous camel milk soaps. The exact ratios of oils and camel milk is a bit of a secret – let’s just say that we do a lot of research and run many trials before we approve our products. As the raw ingredients start their journey to becoming a natural soap (a process known as saponification), we gently blend in the finest natural essential oils that give our soaps their fabulous fragrance and aromatherapy properties. Once the ingredients are blended, and while still in liquid form, the mixture is poured into large square moulds in which the liquid will settle and solidify. Once solidified, the soap is turned out and the blocks are hand cut to size and our logo stamped. At this stage the bars are moved into a climate controlled drying room in which they are left for four weeks to air dry and harden. Only once the bars are cured, and only if we’re completely satisfied with the quality of the batch, are they hand packed into our hallmark natural cotton bags.

In general, the commercial soaps carried by most chain stores are made using a slurry of chemicals that are mixed, dried and then stamped into the smooth neat bars you see. The base chemicals that are most often used are petrochemicals, sulfates mixed with a variety of surfactants and foaming agents that can dry our skin and lead to rashes and other skin irritations. The vast majority of commercial soaps are actually synthetic detergents, not real soap: – great for squeaky clean dishes, not so great for skin. Natural handmade soaps, on the other hand, are made from really simple ingredients: – natural oils like Olive and Almond Oil. When combined with a saponification agent, in a process that’s been known for centuries, real soap is formed. Like most good things in life, it’s a really simple, clean process that results in a skin loving, moisturising product. It’s often difficult, in-store, to tell the difference between a detergent and a soap. Commercial soaps and detergents the detergents will seldom be labeled and marketed as such. We have one word of advice: labels. Read the label. Look out for ingredients like sodium lauryl sulfate or cocomidopropyl betaine which you really want to avoid. Natural soaps will have an ingredient list that either specifies the oils that were used in its manufacture (Olive Oil, Coconut Oil, Shea Butter etc.) or will specify the saponified version of these oils (sodium olivate, sodium coconate, sodium shea butterate etc.) and in this case will also list Aqua and Glycerin – if it doesn’t, it’s not real soap. We use real ingredients, sourced from nature and selected for their protective, nourishing and hydrating properties. Scented with essential oils, we use no colourants and endeavor to use the most natural preservatives we can find (in our creams, scrubs and balms).

Our company name may hint at one of our unique ingredients – Camel Milk, which we use for its skin loving properties.

It seems that Cleopatra was on to something with her daily ritual of bathing in camel milk. The extraordinary properties of camel milk have been known for centuries, but only recently has research supported its relevance to skin care.

Rich in Alpha-Hydroxy Acids, vitamins, anti-ageing and anti-inflammatory immune proteins; camel milk helps to nourish the skin naturally and complement the skin’s own natural immunity.

In addition to the fresh camel milk we use, we also use a range of natural oils and butters each carefully chosen for their particular skin friendly properties.

Some of our favourite soap making oils include:

• Olive Oil
• CoconutOil
• Castor Oil
• Cocoa Butter
• Shea Butter

Just as we choose our oils and butter for their abilities to nurture and protect your skin, so we choose our fragrant essential oils for their healing and protective properties too. We use pure essential oils, carefully selected and blended to care for your skin. Some of our all-time favourite essential oils are:

• Frankincense Essential Oil
• Lavender Essential Oil
• Lemongrass Essential Oil
• Sweet Orange Essential Oil
• Tea Tree Essential Oil

Yes. Glycerin is a natural by-product of natural soap making and all of our soaps contain approximately 6-7% by weight. Unlike many of the commercial soap manufacturers who remove the glycerin and sell it on, we consider glycerin to be an important part of why our soaps are so moisturising. Glycerin is a known humectant meaning that it attracts water. When glycerin is applied to the skin, it seals-in moisture that might otherwise escape. Studies have found that glycerin is an effective topical treatment which helps to restore the acidic mantle of the skin to ease the symptoms of eczema, dry skin, and even psoriasis. Most inflammatory or irritant skin conditions benefit from high quality vegetable glycerin due to its known wound-healing properties and important role in skin cell maturation.

Yes, we do. It is impossible to make a real handmade soap without using sodium hydroxide. During the soap making process (the saponification process) lye is combined with oil and reacts to form soap and glycerin. We carefully measure all of our ingredients to ensure that we use the correct ratios of lye to oil, and as part of our soap making process, we cure our soaps for a minimum of 4 weeks. This ensures that absolutely no lye remains in any of our finished soaps. Some of our soaps are super-fatted, in which we purposefully use more oil than we strictly should. The measured amount of lye will react with the oils but there will still be some unreacted naturals oils left to plump and moisturise your skin. In fact, when we calculate the correct ratio of lye to oils we don’t include the natural fat content of the camel milk we add to our soaps which really means that all of our soaps are super-milky-moisturising and have no lye left in them.

Yes, we do. It is impossible to make a real handmade soap without using sodium hydroxide. During the soap making process (the saponification process) lye is combined with oil and reacts to form soap and glycerin. We carefully measure all of our ingredients to ensure that we use the correct ratios of lye to oil, and as part of our soap making process, we cure our soaps for a minimum of 4 weeks. This ensures that absolutely no lye remains in any of our finished soaps. Some of our soaps are super-fatted, in which we purposefully use more oil than we strictly should. The measured amount of lye will react with the oils but there will still be some unreacted naturals oils left to plump and moisturise your skin. In fact, when we calculate the correct ratio of lye to oils we don’t include the natural fat content of the camel milk we add to our soaps which really means that all of our soaps are super-milky-moisturising and have no lye left in them.

Natural cold process soaps typically have a pH value of 8-9 which would not be considered as ‘pH Balanced’

You’ve probably seen a great deal about pH Balanced skin cleansing recently. Our skin naturally produces a thin layer of sebum and sweat – the acid mantel – that is slightly acidic (pH 4.5-5.5). The premise is that it important to maintain this slightly acidic pH for healthy skin function. Excessively alkaline / acidic cleansing can rob the skin of its natural oils and leave it feeling dry, irritated and prone to infection Research seems to support this and the use of – often very specific- synthetic detergents (syndets) over soaps is recommended.

Marketed as ‘gentle cleansers’ the ingredient lists of syndets tell a different story. Common ingredients include Sodium Lauryl Sulfate, Methylparaben, Propylparaben, Butylparaben and Sodium Hydroxide (Caustic Soda). Each of these ingredients have been shown to be skin irritants, and possibly toxic.

Here’s the rub: No research that we have read has compared synthetic detergents to natural cold process soaps, preferring to make the comparison between syndet and commercial soaps. One of the key differentiators between cold process soaps and commercial soaps is their glycerin content which has been clinically shown to help to repair the skin’s outer layer.

Handmade soaps are not generally classified as anti-bacterial unless they contain specific additives that make them so. Recent research by the FDA and the CDC on anti-bacterial soaps has shown them to be no more effective in general use than traditional soaps. Furthermore research has shown that the most commonly used anti-bacterial additive – triclosan which is used in 3 out of 4 anti-bacterial soaps – can impact hormone signals and other biological processes. If you’re after a particularly cleansing bar soap, we recommend that you choose our Natural Camel Milk Castile soap with Lemongrass. Lemongrass essential oil has been shown to be a very effective natural anti-bacterial.

We’re often asked why we don’t make a liquid soap; the answer is quite simple really. As soon as you make a liquid natural soap, you need add preservatives it in order to prevent it from degrading and going off. The longer you want the liquid soap to stay fresh, the more preservatives you need to add. We’re truly committed to producing all-natural products, and the required preservatives just don’t meet this commitment.

Although not specifically formulated as a shampoo, many of our customers do use our soaps to wash their hair. We would recommend that you use one of the Castile soap bars if you choose to do so.

The thing about washing your hair with bar soap is that its effectiveness is down to a whole host of factors:

• your hair length
• your scalp type and sensitivity,
• the water quality and hardness,
• how you wash your hair, and
• what you’ve previously used to wash your hair

The most unintuitive part of washing your hair with soap (as opposed to the body) is that in hard water areas, it won’t necessarily entirely wash off the hair, as it does with the body.

Depending on what you’ve been washing your hair with before, you may need to go through a short adjustment period. Shampoos and conditioners with silicones and other plastics in them leave a coating on the hair that will need to be removed before natural shampoo (bar soap) will work.

We find that a hair rinse made with 2 tablespoons of natural vinegar or apple cider vinegar in 1 liter of water applied after your first soap bar wash can help your hair adjust to a new routine.

We crafted every bar of soap with care and by hand. No two bars are ever the same; sometimes our cuts may be a little less than perfectly straight, our logo may be stamped a little off center or the soap may be a slightly different shade – we wear these small imperfections and variations as a badge of honour.

We support small companies like ourselves who sustainably produce palm oil. And we support all efforts to stop deforestation and the destruction of wildlife habitats. Because we are all part of the global chain of life. We believe we can still ethically do our business while supporting the livelihood of local communities and working towards a sustainable future for all living beings on the planet. Read More about our stand.

We always advise caution. It’s very unlikely that you will have a reaction to the milk in our products but we do recommend that you first try one of our unscented options on a patch of skin (such as your arm).

Milk allergies generally refer to the ingestion of cow’s milk and is closely linked to the high concentrations of β-lactoglobulin and β-casein, two powerful allergens in cow’s milk.Camel milk contains neither of these proteins and is often recommended as an alternate for those who do suffer from milk allergies.

Allergies come in a wide range of forms. Some people are sensitive to any of a variety of oils and/or essential oils. If you have had problems with other skin care products in the past, you should be careful of any product you use in the future. Our soaps are not tested to be hypoallergenic, and any sensitivities would be most likely to occur with our scented products. If you are not sure, we recommend that you first try an unscented optionon a limited skin area (such as your arm). If you do have any form of reaction, do not continue using the product.

Well that depends on how often its used and how its cared for. If properly stored and drained between uses, you can typically expect a bar to last at least 3-4 weeks or longer.

To care for your soap and make it last longer:

• Place your soap on a soap dish that keeps it from standing in water,
• Avoid leaving soap in a direct spray of water as this will dissolve it much faster.
• Ideally, allow your soap to dry completely between use,
• Try using a wash-cloth, foaming bag or shower puff instead of rubbing soap directly on your skin.

Allergies come in a wide range of forms. Some people are sensitive to any of a variety of oils and/or essential oils. If you have had problems with other skin care products in the past, you should be careful of any product you use in the future. Our soaps are not tested to be hypoallergenic, and any sensitivities would be most likely to occur with our scented products. If you are not sure, we recommend that you first try an unscented optionon a limited skin area (such as your arm). If you do have any form of reaction, do not continue using the product.

While our soaps are gentle, no real handmade soap is “Tearless.” We recommend that you avoid getting the soaps in your eyes. If you do get lather in your eye, flush the eye with tepid water. Rest assured, however, that apart from a mild stinging, you will not suffer any harm.

We formulate our Facial Collection soaps quite differently from our other soaps. Although they, like all of our soaps, use olive oil as a base, we add other butters and essential oils that target the special requirements of the delicate skin of the face.

Gentle enough for everyday use, we offer three face soaps that target three very different skin types

• Pure – Pure and Unscented, formulated to sensitive and irritation prone skins.
• Healing – Frankincense and Orange Blossom essential oils, help to repair and nourish aged and sun damaged skin
• Charcoal Detox – Activated Charcoal and Tea Tree essential oil gently cleanse and balance oily complexions